Refund & Cancellation Policy
How subscription payments, cancellations and refunds work.
1. Subscription plans
Edukracy is sold as a subscription. Plans are billed either monthly or yearly, and the price and duration shown at checkout are the price and duration you are charged for. Access begins as soon as the payment succeeds.
2. Cancelling
You may cancel at any time from Profile → Your plan in the app, or by writing to us. Cancelling stops the next renewal — your plan stays active for the period you have already paid for, and is not cut short.
3. Refunds
We will refund a payment in the following cases:
- Duplicate payment — you were charged more than once for the same period.
- Payment taken but access not granted — the money left your account and the plan did not activate.
- Cancellation within 7 days of a first purchase, where the service has not been substantially used.
Requests outside these cases are considered individually and in good faith. A plan that has been used for most of its period is not normally refundable.
4. How to request a refund
Write to admin@edukracy.com from the email or phone number on the account, with the date and amount of the payment. We aim to respond within 2 working days.
5. How a refund is paid
Approved refunds are returned to the original payment method through our payment gateway, Cashfree. We do not refund to a different account, to a wallet, or in cash.
Once approved, the refund is normally credited within 5–7 working days. The exact timing depends on your bank or card issuer and is outside our control.
6. Partial refunds
Where only part of a payment is refunded, the remaining amount continues to cover the corresponding part of your subscription, and your plan stays active. Where a payment is refunded in full, the plan purchased with it ends.
7. Free trials and promotional credit
Free access, referral credit and promotional periods carry no monetary value and are not refundable.
8. Questions
For anything about a payment or a refund, contact admin@edukracy.com.